简介：ThispaperanalyzesthequeuingproblemthatwasexperiencedduringtheShanghaiWorldExpoof2010.Thequeuingproblemwillbediscussedatthreelevels.Thethreelevelsincludethephysical,psychological,andsocialaspectsofthequeuingproblem.Thecollectivebehaviorofvisitorsisstudiedthroughanalyzingtheinformationfromthedifferentsources,suchas,thenetworkofelectroniceyes,theevaluationplatformbasedonmobilephonesystemandtheInternet.Ahybridinformationnetworktechnologyisimplemented.BasedontheWuli-Shili-Renli(WSR)systemmethodology,anewtheoreticalanalysisframeworkforthequeuingproblemisproposed.
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